What happened |
Date |
Days elapsed |
Natwest Bank, my credit card provider are liable under the
Consumer Credit Act for the retailers actions. So,
I write to Natwest (after a few calls), asking them to pressure Currys. |
12 October 2001 |
57 |
Natwest Bank were giving me the run around.
I followed it up. Apparently, Currys ignored Natwest too. |
18 October 2001 |
63 |
Dixon's
ambiguously write back, dated 5 October and I got it on 19 October. It was
posted 17 October. They tell me that they can replace my Sony TV with a Panasonic or a JVC. NO THANK YOU ! |
17 October 2001 |
62 |
STATEMENT OF CLAIM
Have they had enough time ?
I have now had enough of this and so this is now going to court.
Statement of claim No SD102399 in the Shoreditch County Court.
Page 1
Page 2
Page 3
Page 4
Page 5
Page 6
Page 7 |
14 November 2001 |
90 |
Shoreditch County Court write back to
advise that the Summons has been issued. |
20 November 2001 |
96 |
Currys acknowledge the summons
(the document is too faint to copy) |
29 November 2001 |
105 |
Shoreditch
County Court advise that Currys have lodged a defence |
20 December 2001 |
126 |
Currys
Page 1
Page 2 |
20 December 2001 |
126 |
FINALLY, Currys seem to respond to my point. They
actually have a
'Litigation Department' ! It has taken a court summons to get them to take
any notice of me. They
offer 'in the spirit of compromise' to meet me 'halfway'. So, they
expect me to pay £74 to replace my TV ..... no way ! |
20 December 2001 |
126 |
I
write to Dixon's Litigation people 'no thanks'. This is the minimum I will
accept. |
20 December 2001 |
126 |
I
write to Sony asking for all evidence relevant to this case. |
31 December 2001 |
137 |
I
write to Natwest asking for all evidence relating to this case. |
31 December 2001 |
137 |
ALLOCATION QUESTIONNAIRE
This is a questionnaire from the Shoreditch County Court, used to
determined how the case will be managed. The next stage will be the case
will be listed for hearing or trial.
Page
1
Page
2
Page
3
Page
4
|
3 January 2002 |
140 |
I send a copy of the Allocation
Questionnaire to Currys |
3 January 2002 |
140 |
Sony say we'll
get back to you with the evidence |
3 January 2002 |
140 |
Sony offer the evidence in their possession:
Their letter
CRM printout
Specifications
of the KV28FX20U (my old TV)
Specifications
of the KV28LS35 (the current model)
Quite useless really, and they have not provided a statement of truth. |
11 January 2002 |
148 |
So, now finally Currys send back a letter, apparently
begrudgingly offering a demonstration television and squabbling over £5
of postage. Page
2. These people have no idea how to treat a customer. |
11 January 2002 |
148 |
Quite unimpressed with their tone, I
let them know I will take their demo television. Page
2. As for the rest of it, they can jolly well foot the bill for some
of the costs they have caused. |
16 January 2002 |
153 |